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Privacy Policy

Effective Date: 8/15/2025
Company: Clean Vents KC, a Kansas Sole Proprietorship (“Company,” “we,” “us,” “our”)
Contact: Collin@RentSomethingKC.com | (913) 214-1115

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, services, and products.

1. Information We Collect

We may collect the following categories of information when you interact with us:

a) Information You Provide Directly

  • Contact Information: Name, phone number, email address, billing/shipping address.

  • Account Information: Login credentials, preferences, and account settings.

  • Payment Information: Credit/debit card details, ACH/bank account info, billing address.

  • Service Details: Rental agreements, service requests, installation notes, access instructions.

  • Communications: Emails, texts, calls, and any other correspondence.

b) Information We Collect Automatically

  • Device & Usage Data: IP address, browser type, operating system, pages viewed, referring URLs.

  • Cookies & Tracking Technologies: See Section 8 for more detail.

  • Log Data: Date/time of visits, error logs, and system activity.

c) Information from Third Parties

  • Payment processors (for billing status and fraud prevention)

  • Marketing or lead sources (if you consent or initiate contact)

  • Publicly available databases (e.g., address verification)

2. How We Use Your Information

We use your personal information for:

  1. Providing Services – Processing orders, delivering and retrieving rental equipment, servicing units.

  2. Billing & Payments – Processing recurring charges, managing payment methods, handling disputes.

  3. Account Management – Creating and maintaining your account, updating records, providing support.

  4. Communications – Sending order confirmations, service reminders, policy updates, promotional offers (if opted in).

  5. Security & Fraud Prevention – Detecting unauthorized activity, securing our systems.

  6. Legal Compliance – Meeting legal obligations, responding to lawful requests, enforcing agreements.

  7. Improvement & Analytics – Monitoring website usage, improving products/services, developing new features.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Payment processors, delivery/installation contractors, IT support, marketing providers (bound by confidentiality agreements).

  • Legal Authorities: When required by law, regulation, or court order.

  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

  • With Your Consent: For any other purpose disclosed at the time of collection.

4. Payment Processing

We use Stripe to process payments securely. Your full payment card details are encrypted and handled only by the payment processor. We store limited tokenized references for recurring billing purposes.

5. Retention of Information

We keep personal information:

  • As long as necessary to fulfill the purposes outlined in this policy,

  • As required by law (e.g., tax and accounting rules), or

  • Until you request deletion, subject to legal obligations.

6. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate data.

  • Request deletion (subject to legal exceptions).

  • Opt out of certain data sharing or marketing communications.

  • Receive a copy of your data in a portable format (if applicable by law).

To exercise these rights, contact us at Collin@RentSomethingKc.com. We may need to verify your identity before processing your request.

7. Communications & Marketing

  • Transactional Emails/SMS: Necessary for service delivery and billing; you cannot opt out of these without canceling service.

  • Promotional Emails/SMS: Sent only if you opt in. You can opt out anytime via the unsubscribe link or by replying “STOP” to texts.

8. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze usage to improve services

  • Deliver relevant ads

You can control cookie settings through your browser. Disabling cookies may affect site functionality.

9. Data Security

We use reasonable physical, technical, and administrative measures to safeguard your information against loss, theft, misuse, or unauthorized access. No method of transmission or storage is 100% secure.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If we discover that we have collected such data, we will delete it promptly.

11. Third-Party Links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated “Effective Date.” If changes are material, we will provide additional notice (e.g., email or site banner).

13. Contact Us

If you have questions about this Privacy Policy or our practices, contact us at:
Rent Something KC
Collin@RentSomethingKC.com
(913) 214-1115